Questions to Ask Before Hiring a Roofing Contractor

Posted January 5, 2022 in Roofing tips

Do you remember the last time you had to hire a contractor for your roof repair? If you’re like most people, you probably prefer not to think about it.

Trying to find the right contractor for your needs is never an easy task. Even if the work is something that you’re very familiar with, you might still be a little nervous about choosing the wrong person for the job.

Fortunately, there are a few questions that you can ask to help ensure that the roofing contractor you choose will be excellent in every way.

Is Your Company Insured?

This is one of the most important questions to ask roofing contractors. You should never hire a roofer who doesn’t have insurance for their business, as it protects both you and the contractor from liability. A qualified roofing contractor should have insurance that covers property damage and bodily injury, including workers’ compensation coverage for their employees.

Ask the roofing contractor what their specific insurance policy limits are before signing any contracts or paying any deposits. Again, you should never pay more than 10 percent down before receiving written proof of insurance coverage.

How Long Have You Been in Business?

It’s always a good idea to ask questions about a contractor’s experience. The reason is simple: a contractor with more experience is always more likely to do the job right. 

A contractor that has been in business for five years or longer is a great sign that they’re going to do a great job. Not only have they had time to get good at what they do, but they also probably have a lot of work under their belt. 

You should also take into account the amount of experience they have doing the job that you have hired them for. If you’re looking for someone to fix your roof, make sure they have experience specifically with repairing and replacing roofs. This goes for all other jobs too.

The more specific their experience is to what roofing services need to be done, the better. Ask how long they’ve been contracting for and focus on that aspect of their business when determining how much experience they have.

What is Your Track Record for Solving Customer Complaints?

Make sure to ask about their track record for solving customer complaints. You should also ask what their response time is.

Does the contractor have a process to quickly and efficiently address problems, or are you going to be left in the lurch? You can ask something like, “What is your average customer complaint resolution time?” or, “How much do you typically get involved in the complaint process?”

This is a very important question because it gives you an idea of how involved they are in working with their customers. If they simply assign an uninvolved representative to the case, you may end up feeling left out and unable to get any real information on the progress of your case.

Hiring a contractor that is willing to be upfront and honest about potential issues, rather than trying to sell you on the job, may save you money. A contractor that has dealt with problems in the past will be able to give you an estimate of any potential damages before proceeding with the job.

Your Roofing Contractor is a Click Away

If you’d like a roofing contractor in your area that can offer superior customer service and a quality product, contact Let It Rain Roofing and Home Renovations today. We do an excellent job of adhering to customer needs, process all orders efficiently, and are present to provide our services with care. Give us a call on 1-877-686-7246 today or visit our website to take advantage of our free, no-obligation consultation!